Dispatch Specialist

As a dispatch specialist you will be responsible for daily communications with customers, carriers and independent contractors. You will support the sales team by confirming all assigned loads are completed to the satisfaction of our company’s quality standards. You will perform real-time monitoring for freight on the road, through check-in calls and macropoint. You will ensure our customers are delivered quality service by contacting drivers and dispatchers directly to gather all paperwork needed to complete shipments.

Duties & Responsibilities:

  • Communicate with drivers to confirm pickup and delivery of loads

  • Maintain records and ensure information is timely and correct

  • Real time input of pickup and delivery information

  • Call drivers to check in for real-time information on loading, pickup, and delivery

  • Provide delivery instructions based upon appointment schedule required by customer

  • Confirm that deliveries and pickups are made on time

  • Confirm driver has the matching paperwork for load

Qualifications:

  • Clear and confident communication

  • A minimum of one year’s experience in a dispatch role

  • Ability to work in a team environment, while also delivering independent results

  • Detail-oriented and able to multi-task

  • Ambitious and enthusiastic attitude