Key Account Development and Strategy Manager

As a Key Account Development & Strategy Manager you will facilitate the achievement of business goals along with the sales team to manage and grow existing accounts. You will be responsible for transactional selling and honoring the day-to-day commitments of the account. You will implement and tailor solutions to increase efficiency, add value, and maximize profitability throughout customers supply chains. You will utilize team resources and your manager to ensure the highest quality of operating procedures, key performance indicators, and other account metrics are met on a daily basis.

 

Duties & Responsibilities:

  • Develop and grow existing business in conjunction with sales staff
     
  • Fostering close relationships and developing opportunities with existing customers to achieve growth
     
  • Maintain overall positive client experience
     
  • Provide collaboration with the Carrier Sales team to streamline processes
     
  • Manage performance expectations through customer account metrics
     
  • Serve as the direct contact between your client, carrier, shipper, and receiver
     
  • Facilitate the successful on-time pick-up and delivery of the clients goods
     
  • Be readily available to address concerns and provide solutions to customers and carriers with any problems that may arise
     
  •  Other duties as assigned

 

Qualifications:

  • Clear and confident communication

  • A minimum of two years experience in a role with direct customer interaction

  • Strong problem solving skills

  • Market knowledge

  • Ability to work in a team environment, while also delivering independent results

  • Strong ability to persuade, motivate, and influence others

  • Detail oriented and ability to multi-task

  • Ambitious and enthusiastic attitude